Privacy Policy
How East Cheshire Mortgages collects, uses and protects your personal information.
Introduction
East Cheshire Mortgages, Suite 12, Charter House, Charter Way, Macclesfield SK10 2NG is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 301060. Your personal information is important to us and we will endeavour to take all due care to protect this information. This policy explains how we collect, use, store and share your personal data.
Information We Collect
We collect personal information that you provide to us directly, for example when you complete an inquiry form, request a consultation, or speak with our team. This may include your name, address, contact details, date of birth, financial circumstances and details relevant to the mortgage or insurance advice you are seeking. We seek to ensure that any personal information we hold about you remains accurate and up to date, as this could affect the advice we give you. Please let us know if there are any significant changes to your personal details when they occur.
How We Use Your Information
We use your personal information to provide mortgage and insurance advice, to process applications, to communicate with you about your case, and to meet our regulatory and legal obligations. We may also use your information to contact you in the future by means of an unsolicited promotion (by telephone, email or post) should we wish to discuss the relative merits of a particular mortgage product or service which we feel may be of interest to you.
Sharing Your Information
Some services are provided to our firm by third parties such as processing business or obtaining compliance or regulatory advice, which warrant the disclosure of more than just your basic contact details. Personal information held by ourselves may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to any such third parties. This information may be transferred electronically (e.g. e-mail) and we, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time.
Product providers and lenders may administer your policy, any existing policies you may have with them and provide other services, from centres in countries outside Europe (such as India and the USA) that do not always have the same standard of Data Protection laws as the UK. However, they are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Data Protection Act even when your personal information is processed outside Europe.
Data Security
We will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.
Anti-Money Laundering
Under the anti-money laundering regulations, we are required to verify the identity of our clients, to obtain information as to the purpose and nature of the business we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.
Your Rights
Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.
If at any time you wish us or any company associated with us to cease processing your personal data or contacting you for marketing purposes, please contact The Data Protection Officer on 01625 430444 or in writing to us at East Cheshire Mortgages, Suite 12, Charter House, Charter Way, Macclesfield SK10 2NG.
Contact Us
If you have any questions about how we handle your personal information, please contact us:
- In writing to: East Cheshire Mortgages, Suite 12, Charter House, Charter Way, Macclesfield SK10 2NG
- By telephoning: 01625 430444
- Via Email to: info@eastcheshiremortgages.co.uk